CrystalPro implements Google RCS business messaging, SMS and OTP, and the APIs that connect them to your CRM, apps and backend — from onboarding assistance to launch and support.
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A business event triggers a message. The customer replies or taps an action, and the response and status come back to the system that sent it.
Branded, interactive messages inside the customer's own messaging app — rich cards, carousels, suggested replies and suggested actions.
Text messaging for the moments that need it: one-time passwords, alerts and transactional updates.
WhatsApp as an additional business messaging channel, integrated alongside RCS and SMS where your customers use it.
Choose a message type to see how it appears — and try a suggested reply.
An image, a title, a short description and action buttons in a single message.
Several rich cards side by side that the customer can swipe through.
One-tap answers. The reply comes back to your system as a structured response.
Buttons that open a link, start a call, share a location or add a calendar event.
Illustrative message · sample content
RCS-to-SMS fallback workflows can be implemented where supported by the messaging provider and channel configuration. Choose a scenario to follow the path.
The customer's device and network support RCS, so the rich message is delivered as RCS.
Messaging works best when it is part of your systems: replies reach your CRM, events trigger messages from your apps, and repetitive follow-ups can be handled by automation.
Your applications trigger messages through APIs, so every send is tied to a real business event.
Delivery and read-status tracking where supported by the channel or messaging provider, recorded back in your systems.
Campaign messaging workflows and campaign management integration, for transactional and promotional flows where appropriate.
Multilingual message templates and customer journeys can be implemented for the languages your customers use.
Promotional messages go only to customers who have opted in. Consent records can be kept alongside your customer data.
Opt-out handling — including STOP keywords on SMS — built into your workflows, following each channel's rules.
DLT-compliant messaging setup and support where applicable. Assistance with sender ID/header and message-template registration requirements where applicable.
RCS availability varies by device, network and messaging app, and approvals rest with the providers and operators.
See how CrystalPro handles its own communications on the Messaging Consent page.
Which messages, for which customers, triggered by which events.
We assist with RCS onboarding and with sender ID/header and message-template registration requirements where applicable. Approval decisions rest with the providers and operators.
Messaging connected to your CRM, apps and backend through APIs.
Templates, fallbacks and replies are tested before launch, including fallback behaviour where configured.
Go-live, monitoring and ongoing support from our team in Coimbatore.
CrystalPro has been building business software in Coimbatore since 2012 and is trusted by 1000+ clients. Our team implements RCS business messaging, SMS and OTP and messaging API integrations for businesses across India.
RCS (Rich Communication Services) Business Messaging lets a business send branded messages with images, rich cards, carousels, suggested replies and suggested actions inside a customer's own messaging app, such as Google Messages on supported Android phones.
SMS is text-based and works on almost every phone. RCS adds rich cards, carousels and one-tap replies and actions, but it depends on the customer's device, network and messaging app. Many businesses use both.
No. Availability varies by device, network, region and messaging app. RCS-to-SMS fallback workflows can be implemented where supported by the messaging provider and channel configuration.
Yes. We provide RCS onboarding and setup assistance, integration and implementation. Sender approval and activation are decided by Google and the messaging providers, so we can't guarantee approval or timelines.
Yes. We implement transactional SMS, OTP messaging, business notifications and API-driven SMS workflows, with DLT-compliant messaging setup and support where applicable.
We build campaign messaging workflows and campaign management integration for customers who have opted in, following DLT and operator requirements. We don't guarantee operator approval or delivery.
Delivery and read-status tracking is available where supported by the channel or messaging provider, and those events can be recorded in your CRM or backend.
Yes, as an additional business messaging channel integrated with your systems. It runs as its own channel rather than as an automatic fallback from RCS.
Multilingual message templates and customer journeys can be implemented for the languages your customers use, as part of your project's scope.
No. CrystalPro provides RCS Business Messaging implementation and integration services. We are not affiliated with, endorsed by or sponsored by Google.
Promotional messages should only go to customers who have opted in. Opt-out handling, including STOP keywords for SMS, is built into the workflows according to each channel's rules and DLT requirements where applicable.
Tell us which messages matter to your customers. We’ll show you how RCS and SMS can carry them.
Google, Google Messages and RCS are trademarks of Google LLC. CrystalPro provides RCS Business Messaging implementation and integration services and is not affiliated with, endorsed by, or sponsored by Google.
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