Last updated: October 2026
This page explains how CrystalPro communicates with you by SMS, RCS (Rich Communication Services), WhatsApp, and voice calls after you submit an enquiry through our website, and what the optional promotional-messages checkbox on our enquiry forms means.
Transactional communication relates directly to an enquiry, request, or service you have asked us for — for example, confirming we received your message, scheduling a call, or providing information you requested. We may send transactional communication whether or not you opt in to promotional messages, because it is necessary to respond to you.
Promotional communication includes marketing messages about our products, services, offers, or updates that you have not specifically requested. Sending promotional communication requires your consent.
When you submit an enquiry through our contact form or RCS enquiry form, CrystalPro may contact you about that enquiry. You do not need to agree to promotional messages to send an enquiry.
These forms include a separate, optional checkbox for product updates, offers and promotional messages. It is not ticked by default. If you leave it unticked, our team will still reply to your enquiry, but we will not add you to promotional SMS, RCS, WhatsApp, or voice call campaigns. If you choose to receive marketing messages, we record your current marketing-consent status and, where applicable, the time that consent was first granted.
Some other forms on our website, such as demo bookings, do not include this checkbox. Unless you have opted in, we treat you as not having consented to promotional messages.
You may withdraw consent to promotional messages, or change your communication preference, at any time by contacting CrystalPro at +91 80726 82274 or emailing info@crystalpro.net. We will update your preference as soon as reasonably possible.
Opt-out methods and message availability may vary depending on the communication channel, carrier, provider, device, and region. For example, WhatsApp opt-out is managed within WhatsApp, while SMS opt-out may use a reply keyword such as STOP. We cannot guarantee delivery on every channel or device.
For details on how we collect, use, and protect your information, see our Privacy Policy and Terms & Conditions.
For any questions about this Messaging Consent notice, reach CrystalPro at +91 80726 82274.
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