Privacy Policy for Fidel

1. Introduction

Welcome to Fidel! Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our delivery app, Fidel.

2. Information We Collect

  • Personal Information: When you register for an account, place an order, or contact customer support, we collect personal information such as your name, email address, phone number, delivery address, and payment information.
  • Usage Information: We collect information about your interactions with our app, including the pages you visit, the features you use, and the time and date of your visits.
  • Device Information: We collect information about the device you use to access our app, including the hardware model, operating system, IP address, and unique device identifiers.
  • Location Information: With your consent, we collect and process information about your location to provide location-based services, such as nearby restaurant suggestions and accurate delivery tracking.

3. How We Use Your Information

We use the information we collect to:

  • Provide, operate, and maintain our services.
  • Process and deliver your orders.
  • Communicate with you, including sending updates and promotional materials.
  • Improve our app and develop new features.
  • Monitor and analyze usage and trends to enhance your experience.
  • Ensure the security and integrity of our services.

4. How We Share Your Information

We do not sell your personal information to third parties. We may share your information with:

  • Service Providers: Third-party vendors who perform services on our behalf, such as payment processing, order delivery, and customer support.
  • Business Partners: Restaurants and other partners to facilitate your orders and provide our services.
  • Legal Requirements: When required by law or to protect our rights, we may disclose your information to law enforcement, government authorities, or other third parties.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, loss, or destruction. However, no security system is impenetrable, and we cannot guarantee the absolute security of your information.

6. Your Choices

  • Account Information: You can update your account information at any time by logging into your account settings.
  • Location Information: You can disable location services on your device, but this may affect the functionality of our app.
  • Promotional Communications: You can opt out of receiving promotional emails from us by following the unsubscribe instructions in those emails.

7. Children’s Privacy

Our services are not intended for individuals under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on our app and updating the effective date. Your continued use of our services after any changes signifies your acceptance of the revised Privacy Policy.

9. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us